Shipping policy

Processing Times

• Ready-to-ship rugs: Ship within 3-5 business days
• Made-to-order/custom rugs: 3-6 months production time

Shipping

• Shipping costs calculated at checkout based on location and rug size
• Tracking number provided via email once shipped
• Delivery: 5-10 business days after shipment
• We ship to the mainland United States only (excludes Alaska, Hawaii, and US territories)

Delivery Issues

• Contact us immediately if your package is lost or damaged: knotandloomrugs@gmail.com
• We are not responsible for carrier delays or incorrect addresses you provide
• Large rugs require signature upon delivery

Contact

Email: knotandloomrugs@gmail.com