Return Policy

Return Policy

We want you to love your rug. Please review our return policy below.

Ready-to-Ship Rugs

We accept returns within 15 days of delivery for ready-to-ship rugs in their original, unused condition. To initiate a return, please contact us at support@knotandloomrugs.com with your order number and reason for return.

Made-to-Order & Custom Rugs

Made-to-order and custom rugs are crafted specifically for you and are not eligible for return unless they arrive damaged or defective.

Damaged or Defective Items

If your rug arrives damaged or defective, please contact us within 7 days of delivery with photos of the damage. We will arrange a replacement or full refund at no cost to you.

Exchanges

We offer exchanges on ready-to-ship rugs within 15 days of delivery, subject to availability.

Non-Returnable Items

Custom-cut rug pads and made-to-order rugs are non-returnable unless damaged or defective.

Refund Processing

Once your return is received and inspected, refunds are processed within 5–10 business days to your original payment method.

Contact Us

For any return or exchange inquiries, please email us at support@knotandloomrugs.com.